Knowledge management is the process of creating value from an organization’s intangible assets. It deals with how to best leverage knowledge internally within the organization, and externally to the customers. In this regard, the course will cover the major functions of knowledge management (e.g., creating, combining, securing, distributing, coordinating, and retrieving knowledge) and organizational learning. It will discuss techniques, concepts, technologies, and applications dealing with knowledge management and knowledge organizations. Building a supportive culture to encourage knowledge sharing is an integral part of knowledge management. This topic and others will also be discussed.